Frequently Asked Questions
Are your pieces hand embroidered?
Yes. Our garments feature hand embroidery created by skilled artisans, with careful attention to detail and finish.
What do you offer?
We offer ready-to-ship ready-to-wear and unstitched hand-embroidered pieces.
Do you offer customization?
No, we do not offer customization. All pieces are sold exactly as shown.
Are all items ready to ship?
Yes. All available pieces are ready to ship unless stated otherwise.
Will my piece look exactly like the one shown online?
As each garment features hand embroidery, slight variations may occur. These are a natural part of artisanal craftsmanship and make every piece unique.
How do I choose the right size?
For ready-to-wear items, please refer to the size guide provided on the product page before placing your order.
What is included in an unstitched set?
Complete details of each unstitched set are listed in the product description.
Will the color match the website images exactly?
We make every effort to display colors as accurately as possible. However, slight variations may occur due to photography lighting and screen settings.
How should I care for my garment?
To preserve the embroidery and fabric quality, we recommend dry clean only.
Do you offer international shipping?
Yes, we offer international shipping. To place an international order, please contact us directly on WhatsApp or Instagram.
How can I place an international order?
For all international orders, please reach out to us on WhatsApp or Instagram for assistance with availability, shipping, and order placement.
How long will delivery take?
Delivery timelines vary depending on your location. Once your order is dispatched, estimated delivery details will be shared accordingly.
Do you accept returns or exchanges?
Please review our return and exchange policy before placing your order. Any request will be handled strictly according to our policy terms.
Can I cancel my order?
Orders may only be cancelled before dispatch. Once shipped, cancellations are not possible.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and clear images of the item received.
How can I contact you?
For all inquiries, please contact us via WhatsApp or Instagram.